First one – since several years, I’m using Dillon reloading presses to reload my handgun ammo. First one was a RL550B,\u00a0in between, I\u00b4m using a XL650. Since a few weeks, I faced the problem, that several primers got crushed while seated to the empty case. Some even ignited! Luckily, nothing severe happened. I tried a lot. Cleaned, adjusted etc. I couldn’t\u00a0\u00a0find the reason why. At the IWA, I told this a member of the Dillon staff at the Dillon booth. He promised me, t0 send me some spare parts for replacement. I only had to pay the shipment to Germany. As I had already\u00a0booked a trip to Florida on Easter, where I had planned to buy some accessories and tools from Dillon, this matched perfect. I sent my order with my credit card information shortly before the trip to him and in Florida, I received a big parcel full of replacement parts and my additionally ordered things. I only had to pay for the tools and accessories. No shipment or anything else. At home again, I replaced nearly the whole primer seating unit. adjusted it and tried again – It works perfect now again! Thanks dillonprecision.com!<\/p>\n
Second example for outstanding customer service was Timney: Also from this trip to Florida, I brought a Timney AR15 trigger home. Installed it here to my rifle following the instructions. But I had to figure out, that it seemed, that I lost the set screws to secure the trigger. Not knowing which size and measure they are, I wrote a short email to the Timney customer service asking the measures. I received an answer with the measures shortly afterwards. I answered: „thanks for your fast reply, appreciate it very\u00a0much. Let’s see, if I can find them\u00a0here…“ Only\u00a0a while later, I received\u00a0two emails from Timney again – one from the customer service and one from tech service: „Good morning, we would be then happy to send you the screws, email me your address and I can stick them in the mail.\u00a0“ and „We would be happy to send you some replacements.“ No question why, just the offer to send me free (!) replacements. This is outstanding!<\/p>\n
Good experiences should be told!<\/p>\n","protected":false},"excerpt":{"rendered":"
First one – since several years, I’m using Dillon reloading presses to reload my handgun ammo. First one was a RL550B,\u00a0in between, I\u00b4m using a XL650. Since a few weeks, I faced the problem, that several primers got crushed while seated to the empty case. Some even ignited! Luckily, nothing severe happened. I tried a … \u201eCustomer Service\u201c <\/span>weiterlesen<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[81],"tags":[],"class_list":["post-2493","post","type-post","status-publish","format-standard","hentry","category-unkategorisiert-en"],"_links":{"self":[{"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/posts\/2493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/comments?post=2493"}],"version-history":[{"count":1,"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/posts\/2493\/revisions"}],"predecessor-version":[{"id":2665,"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/posts\/2493\/revisions\/2665"}],"wp:attachment":[{"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/media?parent=2493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/categories?post=2493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saschaback.de\/blog_neu\/wp-json\/wp\/v2\/tags?post=2493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}